Support

jpdrop is a proxy shopping service. You browse items from Japan's largest secondhand marketplace, translated and priced in your currency. When you order, we purchase the item on your behalf, receive it at our Japanese warehouse, inspect it, and ship it internationally to you.

From order to delivery: 7–14 days for EMS/DHL, 14–21 days for FedEx, and 4–8 weeks for Surface Mail. We purchase items within 24 hours of payment.

We check availability in real-time before processing your payment. If an item sells between browsing and checkout, you're never charged for an unavailable item.

Currently, each order is for a single item. We're working on bundle ordering that would combine multiple items into one international shipment.

Anime figures, vintage clothing, Japanese pottery, electronics, books, music, trading cards, sneakers, designer fashion, and much more. If it's sold secondhand in Japan, you can likely find it on jpdrop.

EMS (5–7 days), DHL Express (3–5 days), FedEx International (3–5 days), and Surface Mail Economy (2–3 months). Carrier availability and pricing vary by destination country.

International shipping costs depend on the exact weight and dimensions of the item after it arrives at our warehouse. By charging shipping separately, you pay the precise amount — no overpaying for estimated rates.

Yes. When selecting your shipping method, you can add shipping insurance for approximately 3–5% of the item value. This covers loss or damage during international transit.

Yes. Once your item ships internationally, you'll receive a tracking number via email. You can also view tracking status on your order page.

All major credit and debit cards through Stripe: Visa, Mastercard, American Express, and JCB. Apple Pay and Google Pay are also supported.

Our tiered service fee covers purchasing, warehouse handling, inspection, and support: 15% for items under $35, 10% for $35–$135, and 5% for items over $135. Minimum $5, maximum $50.

We update exchange rates hourly from live market data. The rate shown at checkout is the rate you pay — no hidden markups.

You can set your preferred display currency in the header. Stripe checkout supports multi-currency, so you'll see the amount in your selected currency.

Because items are sourced from individual sellers in Japan, returns to the original seller are generally not possible. However, if an item arrives damaged or significantly misrepresented, we'll work with you on a resolution.

Contact us within 48 hours of delivery with photos. If you purchased shipping insurance, we'll process a claim. Without insurance, we'll still do our best to help resolve the situation.

Yes. Every item is received at our Japanese warehouse, inspected for condition accuracy, and photographed. If anything doesn't match the listing, we'll contact you before proceeding.

Earn 1 point per $1 spent. 100 points = $1 off your next order. New accounts get 100 bonus points on their first order.

As you shop more, you unlock higher tiers with shipping discounts: Bronze ($200+ spent, 3% off shipping), Silver ($500+, 5%), Gold ($1,000+, 8%), and Platinum ($2,500+, 12%).

Share your unique referral code. When someone signs up and makes their first purchase, you get 500 points and they get 200 points.

Import duties and taxes vary by country and are the buyer's responsibility. We declare accurate values on customs forms. Many countries have de minimis thresholds (e.g., $800 in the US) under which no duty is charged.